Refund and Returns Policy

Refund and Exchange Policy – Sanaa Couture

Order Cancellation: If you need to cancel an order, please make sure to do so within 24 hours of placing the order. Contact our Customer Care team via email at sanaacouture@gmail.com or through call/WhatsApp at +91 9833911222. Please note that prepaid orders cannot be canceled. In the case of cancellation for prepaid orders, a credit note valid for 90 days will be issued.

Exchange Policy:

• Items purchased from the clearance sale section are not eligible for exchanges or refunds.
• For items not on sale, we offer a credit note equivalent to the cost amount for exchanges; cash refunds are not provided.
• If the product doesn’t fit or you don’t like it, you can exchange it within 7 days for a different style or receive a credit note.
• Monetary refunds will not be provided.
• The item must be unused, in its original packaging, accompanied by proof of purchase.
• Returned items will be examined by our quality check team, and if conditions are not met, they will be returned at your expense.
• Exchange can be done either by couriering the item to our address or opting for our return pick-up facility at a small charge.

Exchange Process:

1. Customer courier option: Ship the item to Gurcharan Textiles (Sanaa Couture) at the provided address.
2. Return pick-up: Arrange for a return pick-up with a small charge.

Credit Note:

• All items can be exchanged for a credit coupon within 7 days from the delivery date.
• The entire amount (excluding shipping cost) will be credited to the coupon code.
• The credit note is valid for 3 months.

How to Use a Sanaa Couture Credit Note:

• Apply the credit note code at the checkout page on our website.
• Enter the code in the ‘DISCOUNT CODE’ section and click ‘APPLY.’
• The discount will reflect immediately, deducting the amount from the total.
• For any issues with the credit note code, contact our customer care team for assistance.

Cancellation Policy: Sanaa Couture reserves the right to cancel any order under circumstances where the requirement cannot be met. Communication of order cancellation or any applicable refund will be made in a reasonable time.

Note: If you receive a damaged or tampered package, refuse to accept it, and return it to the delivery person. Contact our customer care with your Order ID and details for a prompt investigation and replacement. Call us at +YOUR_PHONE_NUMBER or email us at sanaacouture@gmail.com.

Thank you for shopping with Sanaa Couture!